Frequently Asked Questions

Your device stopped counting steps? In this case, we advise to run a general check-up to ensure accuracy: Check Motion Sensor setup:

• Open Settings App
• Tap on "Privacy and Security"
• Tap on "Motion and Wellness" and enable it for Health and LiquidVibe

Check Apple Health setup:

• Open Settings App
• Tap on "Privacy and Security"
• Tap on "Health"
• Tap on LiquidVibe
• Turn on all

Re-sync in LiquidVibe, if you have e.g.: an Apple Watch or other third-party device:

• Open LiquidVibe
• Open Settings
• Tap on "Health" and re-sync again

If this does not solve the issues you are facing, please reach out via info@LiquidVibe.health, we will offer further detailed support for your specific device!

With LiquidVibe, it's really easy to count steps, just put your phone in your pocket and walk!

To make sure that the app counts your steps also when the app is not open, activate the background refresh on your device by following these steps:

• Open Settings on your iPhone
• Scroll down and tap on “LiquidVibe”
• Activate “Background Refresh”
• Go back in the Settings of your iPhone
• Go to “Battery”
• Deactivate “Low Power Mode”

With this setup, all of your activities are reliably recorded.

Turn on the notifications of LiquidVibe to always be up-to-date about your progress!

Once the notifications are on, there could be a delay when the goal is reached, because Apple only allows an update once every hour in the background.

We then advise you to check the following settings:

Switch off energy saving mode:

• Open Settings on your iPhone
• Go to "Battery"
• Turn off the “Power Saving Mode”

Switch on the background update:

• Open Settings on your iPhone
• Go to “LiquidVibe”
• Enable “Background Update”

Activate notifications:

• Open LiquidVibe
• Go to the “Goals” tab
• Go to "Notifications" to activate the desired notifications

LiquidVibe uses your iPhone’s built-in pedometer to track your steps. Just put it in your pocket and you should be fine. If you carry your iPhone in your handbag, backpack, baby buggy, or put it in your car when driving, the app might not be able to track all of your steps correctly.

Likewise, when you go for a bike ride, your iPhone might misinterpret some of your pedal strokes as steps.
This happens because pedometers calculate steps based on vibration patterns.

Find here more information → https://steps.app/en/blog/tech/how-to-install-and-setup-stepsapp-pedometer-and-step-counter

In general, you have two possibilities to update your steps and other records with LiquidVibe:

1. Keeping LiquidVibe in sync with Apple Health (this is particularly useful for users with an Apple Watch or a Third-Party Watch)

2. Deactivating Apple Health Sync. In that way, LiquidVibe and the Apple Watch both read your data from the motion sensor.

Important Hint: When you are in Sync with Apple Health, Apple Health combines the steps from the Apple Watch and LiquidVibe. The Wellness App reads your steps only from your Apple Watch.

How to change the sync mode:

• Please open LiquidVibe
• Go to “Settings”
• Tap on "Apple Health"
• Turn "Apple Health Sync" Off or On if you want both devices to stay in sync